Returns

WHY WE DON’T OFFER FREE RETURNS

WE SUPPORT RESPONSIBLE CONSUMPTION

Together with our community, we aspire to encourage more conscientious purchasing choices. While we recognize that we aren't flawless, we are dedicated to making choices that reduce our environmental and societal footprint. With each step, we're moving in the right direction. With your collaboration, we can further endorse responsible consumption.

TOGETHER WE CAN BECOME THE BEST VERSION OF OURSELVES

Let's work together to become the best version of ourselves. One step we can take together to reduce our carbon emissions and our waste is by processing fewer returns, which is why we've chosen not to offer free returns. If you have any inquiries about our products, please connect with our Customer Service Team.

Before returning an item

We recognize that not every purchase may align with your expectations and that, occasionally, a return is needed. Before initiating a return, we strongly encourage you to carefully review our refund policy to understand precisely what you can anticipate. Should you have any queries, our team is always available to guide you through the process.

GENERAL RETURN POLICY

You have 14 days from the date you receive your order to return it. The products must be in new, unworn condition with the barcode still attached. We ask you to please use the original packaging for the return and to enclose the boxes and packaging undamaged.

Please put the delivery note back in your returns package. If you no longer have this, you can simply add a handwritten note with the order number and your name clearly stated. This will help us to allocate your return correctly. Please also make sure that a sender is specified on your return package.

Initiating a return

PLEASE READ CAREFULLY SO YOU MAY AVOID MISTAKES

To initiate a return, you can simply send us an email at returns@unknowntofear.com with all the necessary information. The return process is simple. After you send us your email with all the necessary information, our team will review it and send a reply within 72 hours.

Please make sure to attach pictures of proof for the unworn and unused products. If any barcodes, boxes, or items sent with the package are missing or are deemed damaged by us, we will not make a full refund as per our policy.

To facilitate a seamless return of your products (for both damaged and undamaged), please follow these steps:

Send us an email to initiate your return request.
Take clear, well-lit photographs of the products, ensuring that either the damage or proof of it being unworn is visible.
Compose an email to returns@unknowntofear.com. Don't forget to include and attach pictures of the items.
Send the email to us, and our customer service team will review your request and guide you through the next steps of the return process.

We're committed to making this process as smooth as possible for you, and we appreciate your cooperation in providing the necessary details promptly. If you have any questions regarding returns, you can simply email us at customercare@unknowntofear.com, our team will make sure to help answer all your questions within 48 hours.

Send Your Email to returns@unknowntofear.com.